How SnapQ Works
From printing your QR code to calling your first customer — the whole setup takes about five minutes, on the phone or computer you already own.
What is SnapQ?
SnapQ replaces the ticket machine and the crowded waiting area. Your customers scan a QR code, take a numbered ticket on their own phone, and watch the line move in real time — so they can wait in the car, run an errand, or sit outside without losing their place. You call the next one from a dashboard on any device.
No App Download
The ticket opens in their browser. Nothing to install, no account to create.
Real-Time Updates
Position in line and estimated wait, updated the second you call someone.
No Hardware
No kiosk, no printer, no paper rolls. Print one sign and you're running.
Getting Started in 3 Steps
Set Up Your Location & Queue
When your trial starts, you already have a location and a queue waiting for you. Rename them to match your business and set them up the way you work:
- Queue Name: e.g., "Service Counter", "Checkout", "Registration"
- Ticket Prefix: Add a letter prefix like "A", "B" to differentiate queues
- Starting Number: Set where ticket numbering begins
- Wait Time: Set estimated minutes per customer for wait time calculation
- Customer Info: Optionally require customer name or phone number
Print & Display Your QR Code
Each location has a unique QR code that links to your customer portal. Print it and display it where customers can easily scan it.
Tip: Go to your location settings and click "View Printable QR Code" to get a printer-friendly version perfect for signage.
Manage Your Queue from the Dashboard
Use the dashboard to manage tickets in real-time. Click "Manage" on any queue to open the ticket management view.
- Call Next: One click to call the next customer in line
- View by Status: Filter tickets by Waiting, Calling, Arrived, Missed, or Canceled
- Update Status: Mark customers as arrived, missed, or canceled
- Real-Time Updates: The dashboard updates automatically as customers join
The Customer Experience
Scan QR Code
Customer scans your QR code with their phone camera
Get Ticket
They tap "Get Ticket" and receive their queue number
Track Position
They see their position and estimated wait time live
Get Notified
Their screen changes when it's their turn
Key Features
π Multiple Locations
Manage queues across multiple business locations from a single account. Each location has its own QR code and can operate independently.
π Multiple Queues per Location
Create separate queues for different services at the same location. For example: "New Customers" and "Returns" or "Counter A" and "Counter B".
π₯ Team Collaboration
Invite team members to help manage your queues. Multiple staff can view and call tickets simultaneously from different devices.
π Real-Time Sync
Everything updates instantly. When you call a customer, their phone shows "Your Turn!" immediately. No page refresh needed.
βΈοΈ Pause Queues
Temporarily pause a queue to stop new customers from joining. Perfect for breaks, lunch hours, or when you're at capacity.
π« Flexible Ticket Status
Track tickets through their lifecycle: Waiting β Calling β Arrived/Missed/Canceled. Bulk clear old tickets when needed.
Perfect For
Clinics & Healthcare
Banks & Service Centers
Restaurants & Cafes
Salons & Spas
Government Offices
Schools & Universities
Frequently Asked Questions
Do my customers need to download an app?
Can I have multiple counters calling customers?
What happens if a customer misses their turn?
Can customers leave the queue on their own?
What about customers who don't have a smartphone?
Do I need a credit card to try SnapQ?
How do I reset the queue for a new day?
Ready to clear your waiting room?
Free for 14 days. No credit card, no hardware, no contract.